Fireside Chat: The Art of Complaining

My friend and colleague Nathan Broslawksky and I recently got together to talk about complaining. 

Yucky, right? Actually, wrong!

Turns out complaints can be a rich source of information for leaders AND an opportunity to build autonomy and collaboration on your teams, if you hear them in a particular way.

Check out our conversation in the video below to get all Nathan’s golden nuggets on how NOT to become the manager of the “complaint department.”